Customer Service



At FamilyBikeStore.com we do our best to ensure a pleasant online shopping experience. Please spend some time exploring our Customer Service section to get information regarding Shipping, Returns, and our website Policies. Should you have any questions, concerns, or comments please feel free to get in touch with us via our Contact Us page.

Some frequently asked questions are addressed below:

Payments & Checkout

Shopping at FamilyBikeStore.com is Safe. Personal information provided on FamilyBikeStore.com is transmitted through a secure server using Secure Socket Layering (SSL) encryption technology powered by Yahoo Merchant Solutions. This provides buyers peace of mind knowing that their billing information is safe and secure.

All prices on this website are in Canadian Dollars. When you place an order at the FamilyBikeStore.com your Credit Card will only be billed once the product has been shipped.

Sales Tax

All orders shipped to Canadian addresses are subject to the appropriate sales tax for the respective province/territory. The tax will be applied during the checkout process. The current tax rates are as follows:

Ontario: 13% HST
British Columbia: 12% HST
Alberta: 5% GST
Saskatchewan: 5% GST, 5%HST
Quebec: 5% GST, 7.5% PST
Newfoundland: 13% HST
Nova Scotia: 15% HST
New Brunswick: 13% HST
Prince Edward Island: 5% GST
Nunavut: 5% GST
Northwest Territories: 5% GST
Yukon: 5% GST

Item Availability

The merchandise available on FamilyBikeStore.com is subject to change without notice. To stay informed of new arrivals and sales, you can register to receive our newsletter at the bottom of our webpage. Despite our efforts in synchronizing the website inventory with our stock, some items that appear on the website may be out of stock. In this case, we will automatically refund your payment and inform you about the unavailability shortly after the order is placed. For more information please consult the Terms of Use section.

Returns

The FamilyBikeStore.com does offer a 15 day return window for all products that are in salable condition. Any products that are used or opened cannot be returned. Please view our Return Policy for more information.