The FamilyBikeStore.com is committed to total customer satisfaction. It is our goal to provide our customers with the great products at the best prices. Should you be unhappy with a product purchased on our website please see our policy on returns below:
The return process:
Prior to returning an item, you must obtain a Return # by e-mailing us at email@example.com. Once you receive your Return # your purchase must be returned in saleable condition with the original packaging, including Universal Product Code (UPC), manuals and parts. If the product is returned in salable condition, the customer will receive a 100% refund on the purchase price of the item. The customer is responsible for all shipping charges associated with the return of the product.
What cannot be returned:
Bicycles that have been assembled or show signs of attempted assembly cannot be returned.
If you are unsure of our policy, or have any questions regarding returns please contact us at firstname.lastname@example.org